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This feature is great for maximizing engagement and creating a viral effect on your Facebook Posts. When enabled, we are able to automatically message anyone who leaves a comment on your Facebook Page post. Once that person replies to your message they will au...

SmartEngage provides a seamless integration to build your email subscriber list automatically via Facebook's Lead Ads. This makes adding mobile users to your list extremely easy. By taking advantage of Facebook's powerful Lead Ads technology you can capture su...

Guest mode is enabled by default for every Facebook page. To disable this feature please follow these steps: Step 1: Go to the Facebook page related to this chat bubble and on the left navigation menu (when viewing from desktop) click on "Settings". Step...

Content Templates are simply a way for you to create and save pre-made templates for future or repeated use. They are broken down by Email Templates & Facebook Messenger Templates. You will also see a section for SmartEngage Templates. These are pre-made ...

1. To get started creating template you will use for email relate broadcasts and/or automation sequences first click on "Content Templates" from your left navigation bar. 2. Next click the button at the top for "New Content" 3. You will see a box appea...

Copying a template to another page is a fast and simple way to use existing content for another brand avatar. Even if you don't plan to use the content exactly as you originally created, this can make for a great way to have a starting template. The process ...

Creating Broadcast Newsletters are an important part of communicating with your customers. Here at SmartEngage we are not simply an email service provider. We also allow you to send Facebook Messenger Broadcasts and Push Notification Broadcasts.  This is e...

Broadcast reports are broken up into 3 main sections.  From top to bottom we have Email, Facebook Messenger, and Web Push Notifications.   You will see statistics listed in these sections only if you used the channel during your broadcast. For example if you...

Re-sending Broadcast Newsletters is a great way to ensure your message has its best chance to be seen. On the final step before sending a broadcast is the "Settings" tab. Please direct your attention to the section labeled, "Auto Follow up Settings" #1 - ...

Re-using a previously sent Broadcast is a great way to save some time by starting with a template and format that you already like. Step 1: Visit your Broadcast page Step 2: Scroll down to the section labeled "History" to find your previously sent Broadc...

Creating automation sequences is a powerful way to run your business on autopilot Visit your Automation page here: https://smartengage.com/automation Go ahead and click the top right button for New Sequence. You'll notice on the left side we have a ...

Please watch this video demonstrating how to use Facebook Messenger Keyword Triggers.

Rules are a great way to setup specific Triggers and Actions. A common example might be that IF (Trigger) a subscriber has #tag_a applied THEN (Action) remove #tag_b 1. To get started creating a rule just click on "Engage > Automation" from your left navig...

On your logged in dashboard click the left sidebar menu for "Conversions". This page will show you 2 tabbed areas for Conversions that are currently Enabled and another tab for Disabled conversions that are no longer active. In the top right of this page y...

To view a sample of some of the Live Demos SmartEngage has to offer please visit: https://demo.smartengage.com With SmartEngage demo page, where you can explore the innovative features and capabilities of our platform. SmartEngage is your ultimate solution f...

Adding your TXT based SPF Record   From within your Cloudflare account, click on the domain you wish to connect with SmartEngage. Along the top menu, select "DNS." In the top left area is a blue button to "+Add record". Please click on that. Then sele...

Adding your TXT based SPF Record   Sign into your GoDaddy Account. Select your Domain's DNS settings. Click Add at the bottom right. Select TXT Enter @ as the Name. Paste the text you copied from your Manage/Integrate page under SPF settings a...

Adding your TXT based SPF Record   From within your Namecheap account, click "Domain List" on the left navigation. Select the box next to your desired domain. Click "Actions." Select DNS / Host Records.  Select "I understand this change may impact....

Adding your TXT based SPF Record   From within your Siteground account, click the "My Accounts" Menu. Select Access cPanel. Click "Advanced DNS Zone Editor." Under Add a Record Enter your domain name as the Name input Select TXT Paste the text...