FAQ
Get answers to your questions quickly with our FAQ section. Explore common queries and find solutions effortlessly, ensuring a smooth experience with Smart Engage.
What is Considered a Subscriber?
Here at SmartEngage, we believe that a subscriber is a person. That person may have multiple m...
How Are Your Inbox Rates So Great!?
Thanks for noticing :) We know that email marketing isn't easy and that's why we sought the ex...
What is the 24 Hour Facebook Messenger Rule?
The first thing to understand are the types of Facebook Messenger Broadcasts you are able to se...
What browsers do Push Notifications support?
SmartEngage integrates with major browsers which allow this type of technology to be used. Smart...
What is Mobile Mailer?
Mobile Mailer is a special feature we added which is responsible for obtaining extremely high ope...
What is a Brand Avatar?
Your Brand Avatar is Your Business! A person can also be a brand. The important thing here is tha...
Where can I Find My Brand Avatar's Tracking Code?
SmartEngage uses a universal tracking code that is responsible for displaying Lead Magnets, Track...
How Do I Add The Tracking Code to my website?
If you would first like to find your tracking code please read this article: https://kb.smarten...
How Do I Add TXT Records for SPF and DKIM?
Check out Our Guide for adding SPF and DKIM by This Provider list : https://kb.smartengage.com...
Where is SmartEngage Hosted?
Amazon Web Services (AWS) is a highly reputable and widely used cloud computing platform that p...
How Do I Add Team Members to Manage My Account?
Adding team members is a great way to have an assistant or someone you trust help manage your B...
Why is my Facebook Messenger Chatbot not working?
Facebook Messenger platform can unexpectedly drop page permissions on admin password change or du...
Why Web Push Notification Delivery Rate Might Be Lower Than Expected
It is perfectly normal and expected that you will have less than 100% sent for your web push noti...
How to Unarchive a tag
Should you decide you want to place a previously archived tag back into active status simply foll...
What are Unsent messages?
You may have noticed that when viewing your report page for sent engagements that there is a sub-...
Why isn't Customer Chat Lead Magnet visible on website?
There might be several reasons to why you don't see your widget: 1. Incorrect visibility setting...
Adding an Admin to Your Facebook Fan Page
Step 1: Go to your Facebook fan page A list of all the pages you manage can be found at this lin...
Do you have any Pre-made Chatbot Templates?
Certainly! Here's a description for your question: Yes, we offer a selection of pre-made chatbot...
How Do I Add Team Members to Manage My Account?
Adding team members is a great way to have an assistant or someone you trust help manage your Bra...
How to Disable Notifications From Facebook Page?
1. In the very top right of your Facebook, click the little dropdown arrow, then click on the na...
Creating / Managing Tags
There are many areas of the site where you can add new tags, but here is the main way to manage...
Missing Images in an Email Client
Enable missing images to display in various email clients Sometimes images don't display for var...
How do I change my time zone?
SmartEngage uses Time zones at the Avatar level. This way you can adjust this setting based on th...
Why do I need my own domain to send email?
Have You Ever Asked Yourself"Why do I need my own domain to send email? Can't I just use my @gmai...
Do You Have an Affiliate Program?
Yes. It is coming soon.
SmartEngage Email Whitelist Instructions
Your providers do the best they can to keep spam out, but sometimes the systems they use mistak...