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Here at SmartEngage, we believe that a subscriber is a person.  That person may have multiple methods in which you use to contact him/her, but it is still just a single subscriber. This means that if you have an email address for a subscriber as well as the...

Thanks for noticing :) We know that email marketing isn't easy and that's why we sought the experts when building SmartEngage. We have partnered with the industries top emal marketing professionals in order to provide the highest inbox rates possible.  We ...

The first thing to understand are the types of Facebook Messenger Broadcasts you are able to send. There are three different types of broadcasts you can send on Facebook Messenger, and each type has its own rules and guidelines. Why did Facebook create the...

SmartEngage integrates with major browsers which allow this type of technology to be used. SmartEngage supports the following: Google Chrome (version 42+) on Windows, Mac OS X, Linux and Android  Firefox (version 44+ for desktop 48+ for mobile) on...

Mobile Mailer is a special feature we added which is responsible for obtaining extremely high open rates because it always retrieves the user's primary email and real name. Statistics show that up to a third of all manually entered Opt in forms result in a fa...

Your Brand Avatar is Your Business! A person can also be a brand. The important thing here is that you have a Facebook Fan Page for your Brand which will be used to help keep things organized inside of SmartEngage. Your Brand Avatar essentially performs as ...

SmartEngage uses a universal tracking code that is responsible for displaying Lead Magnets, Tracking Users, and Conversion Tracking. You will be prompted to copy your tracking code during the Brand Avatar creation process, but if you ever need to find this tr...

If you would first like to find your tracking code please read this article: https://kb.smartengage.com/books/faq/page/where-can-i-find-my-brand-avatars-tracking-code  Now that you have your tracking code we need to add it to your website. It should be adde...

Check out Our Guide for adding SPF and DKIM by This Provider list : https://kb.smartengage.com/books/adding-dns-records-for-spf-dkim  DomainKey Identified Mail (DKIM) and Sender Policy Framework (SPF) are two methods that can protect you from email spammin...

Amazon Web Services (AWS) is a highly reputable and widely used cloud computing platform that provides a range of services and tools for businesses and organizations to build, deploy, and manage applications and infrastructure in a flexible and scalable mann...

Adding team members is a great way to have an assistant or someone you trust help manage your Brand Avatar.  Permissions must be given for each Brand Avatar individually.NOTE: The ability to add Team Members to your account is reserved for BASIC plan or high...

Facebook Messenger platform can unexpectedly drop page permissions on admin password change or due to its internal reasons. In case of any trouble with content sending or service setup, we recommend you refresh permissions. In order to do that please use the ...

It is perfectly normal and expected that you will have less than 100% sent for your web push notifications. Why? Web Push Notifications resonate with the quick and real-time distribution of brand name interactions. Usually, there are circumstances where not ...

Should you decide you want to place a previously archived tag back into active status simply follow these steps. 1. Click on your brand avatar and then select "Manage / Integrate" 2. On the left side of the navigation menu click on "Tag Manager" 3. Scro...

You may have noticed that when viewing your report page for sent engagements that there is a sub-section labeled "Unsent". Unsent messages are typically reported when emails are sent to those email addresses which may have a full mailbox (soft bounce) or an...

There might be several reasons to why you don't see your widget: 1. Incorrect visibility settings;2. Problem with Facebook SDK code or another customer chat app;3. Widget code installed incorrectly;4. Website CSS styles hides the widget. 1. Head to the Lead ...

Step 1: Go to your Facebook fan page A list of all the pages you manage can be found at this link: https://www.facebook.com/bookmarks/pages Step 2: Click SettingsOnce Facebook directs you to your fan page, click “Settings” located on the right side of your s...

Certainly! Here's a description for your question: Yes, we offer a selection of pre-made chatbot templates designed to streamline your automation efforts. These templates cover a range of use cases and industries, providing you with a head start in creating e...

Adding team members is a great way to have an assistant or someone you trust help manage your Brand Avatar.  Permissions must be given for each Brand Avatar individually.NOTE: The ability to add Team Members to your account is reserved for BASIC plan or higher...

1.  In the very top right of your Facebook, click the little dropdown arrow, then click on the name of the page you wish to stop receiving notifications for. If you don’t see the page, click “see more” and select it from the list. 2. You are now at your page....